Archive for the 'client service insights' Category

doing what anyone can do

Leo Bottary writes a blog called Client Service Insights, and his #1 insight is “Insight #1 – Client service excellence isn’t about doing the things no one else can do; it’s about doing the things anyone can do, but just don’t.”

Today I just found out how true that is.

A month ago, we put up an under construction page for a client, whose site is launching next week. Take a look. Nothing fancy.

That nothing fancy page has gathered a large number of names and emails of people who want to hear about Cassin and when the new site launches.

Seth Godin keeps on saying that you just have to let people raise their hands and tell you that they want to hear from you.

Now, when the site launches, we will have a large number of people to inform. And you can bet that email will have a link to tell a friend.

The client did not ask for anything other than your usual under construction page. We were doing the newsletter anyway for the main site, so as an afterthought, we threw the signup form into the under construction page.


You can now find a blogroll on the right nav bar. See these five quality blogs:

They are the ones I try to read every day. Enjoy.

Also, by a fluke of Google, for today (and today only?) if you search google for ‘fastest growing blog’ you will find me in the #1 and #2 spot. Sort of neat.

leo bottary gets it

Leo Bottary, who writes the Client Service Insights blog, wrote a post thanking everyone who had commented on his blog in October. With as many names being links to the commenters as he could.


First, I noticed that post just because of his link to me. I read him often (and you should too), but not religiously.

Second, I can now check out the other people who comment on his blog. Sure, I could go through every post to see the comments, but this way I can see them all at once. Maybe I will find another great client services blog to read.

My hat is off to you, Leo.

Go to the new blog

I'm now blogging about internet marketing at

Red Beard Consulting

At Red Beard Consulting I work on internet marketing primarily for speakers. I also work with Infusionsoft.