You may want people to call you. They may not want to- maybe fax, or email, or just dropping by is more comfortable for them.
Unless you are willing to lose them as a customer, you should engage them in the way they want to be engaged.
2 groups of people who do this poorly:
They want to interrupt someone at the office. I say they can email the person. They don’t.
Companies that share only their email address, not a phone number
Google. Yahoo. Everyone else. Sometimes, I just want to call.
Don’t waste my time by trying to interact with me in a way you know I don’t want. That’s all I’m asking.