“Plaxo sucks” no longer applies- because after I made that statement here, a former employee blogged a response. Regardless of the quality of the product, any company that has a human reply to me makes me think they are doing something right. Here is my reply to Terry:
While I use google to make quick decisions about services, I always appreciate humans stepping in to help when I don’t have all the information.
I wonder what Plaxo is doing to fight the bad press in google that led to my dismissing the app. I write about how to fight bad press, and I would suggest that Plaxo work at getting a top ranking for the phrase Plaxo Sucks and other terms people like me use to find the downsides of a product.
A note here: Wendy sent me a Plaxo update, so I know she uses it, so I feel it is probably good. I googled Plaxo Sucks in order to hear the downsides. If what I read had seemed unsubstantial, then I would have probably tried it out.
Curious that a former Plaxo guy is the one monitoring buzz, and not someone at Plaxo. As you point out, those rankings and blog posts are very important.