Time to pick climbing shoes on Monday: 1.5 hours.
Time to wear climbing shoes around the house and discover they are too small: 3 hours
Time to find shoes a half size bigger at REI, try them on and walk around: 10 minutes
Once I got to the cash register, from the time I put the two shoe boxes and receipt down until I was walking away with my new shoes: less than one minute.
I didn’t note her name, but the woman working the cash register at 7:20pm Tuesday February 20th at the Tukwila REI made an impression on me. Customer service should be that easy. Thank you REI.
(Now we see if REI is paying attention to what blogs are saying about them. I would like to see a comment saying “Thanks Brian for commenting on our service. Her name is Julie and we have passed on your experience to her and her manager” or something like that. It is easy to understand that you have to pay attention to bad press, but how well are you paying attention to good press?)