You think I would understand this by now, being in client services and all, but it surprised me a bit when we talk with a client this morning by phone who expressed how pleased he was to talk with us, to meet us.
Now, we had emailed back and forth, but never talked. Or rather, our boss and his boss had talked, but not us. So now we know what each other sound like, and have a good sense of where the other is at, how happy they are with where the project is at.
We also both got extra information that the other may have deemed not important enough to include in an email, and yet colors the situation in an important way. As in, there is this other project following yours, so we need the site to get done before we can start this other thing.
So besides doing a good job, clients want contact. And they don’t get it much. So give them a call, just to say that everything is all good.