I stole this blog title from Brough. We are talking about a guy who put internet computers in a playground in India to see what would happen. Short answer: kids with little to no education can teach themselves how to use computers, without any help from the experts.
Guy Kawasaki (whose books you should be reading) mentioned this in his blog, where I got it from. So what’s it mean?
We really don’t understand how learning works. At all. Another blog author mentioned that it would be better called “unschooling”- the idea that teachers (the professionals, anyways) tend to get in the way more than they help the learning process.
So what this means for client services is… well, I am not sure. Let me think about it. But the idea and the fact that it started happening 7 years ago is so cool I had to tell you right away.
Okay, how about this for the takehome: try not to get in your client’s way. Now, if I could just figure out how to do that with my clients…