on the record

Shel talks about how Apple did not deliver on customer service when Shel was in need. The interesting thing is that an anonymous Apple employee has joined in the conversation- in part talking about why they must talk anonymously.

Here’s my deal with you: if we at Portent don’t deliver what you think we promised you, or we screw up on client service, call me on it, and I will, on record, join in the conversation. I can’t promise you that I can make you happy. I do promise you that we will own up to our mistakes and do our our best to fix them. On the record.

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I'm now blogging about internet marketing at RedBeardConsulting.com.

Red Beard Consulting

At Red Beard Consulting I work on internet marketing primarily for speakers. I also work with Infusionsoft.

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